> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.intractive.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Creating articles

This feature is only available for the Enterprise plan.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/1/7/c/317c0b97b4a2ca00/82847687-9cd1-4308-b53a-b87987_1os9bo5.png)

In the main menu on the left, you'll see 'Articles'. Press on the button '**+ Create** **Article'** in the top right corner to create a new article.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/c/9/1/fc91099c0b83e000/79a31ec9-7a1c-41d8-a835-648a2c_1brwbk.png)

Fill out the mandatory fields like name, body text and upload a thumbnail image that will appear next to your article.

If you want to show a YouTube video on top of your article, then paste the link in the video field.

## Styling

![](https://storage.crisp.chat/users/helpdesk/website/-/8/9/e/e/89ee033321ff5800/c42dcd28-9974-41a7-b76d-3c68f7_1vd7cf9.png)

There are multiple styling options for your Body text.

On a new line, press the **+** icon to open the menu. Here you can create a heading, lists, a divider line or inline images and YouTube video's.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/c/4/c/6c4cafef9cf8c400/13931601-ede6-46ac-8373-f2462c_tcynfo.png)

When a text is selected, you can also add styling like: Bold, italic, strike-through, H1, or a hyperlink.

## Additional settings

If you're satisfied with your article, check the **'Published'** box.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/5/a/3/e5a3f74b31c9b800/4deee5c7-9c17-44cf-be0d-fe7df9_t4ov3y.png)

Users can filter articles on **Tags**. If there are many articles, it's convenient to add a tag.

Finally, we have to create a **Group** for the article. This group has to be linked to the environment in order for the articles to show up.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/5/d/9/e5d951d33d95980/277c87a0-27f6-47ef-8c71-25ae0b_2g9svw.png)

Once everything is set up, press '💾 Create' to finish.

Continue to ['Linking articles groups'](https://help.intractive.app/en/setting-up-your-account/linking-articles-groups) to learn more.